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Our Corporate team use their specialist expertise to offer bespoke insurance solutions to our largest and most complex clients in the UK and Ireland. Due our continued growth, we are looking for a Major Client Manager to join our team in any of our UK offices.
You might come from a Claims, Underwriting, Distribution, Risk Control or Broking background with a great knowledge of property & casualty and/ or motor insurance. You’ll have proven experience of client and relationship management as well as excellent project management skills with a passion and an expert focus on performance, service and delivery.
In this varied role, you will be involved from the early stages of client engagement by working as part of the team to deliver Travelers’ bespoke customer proposition. You will be the first point of contact for new and prospective clients, and throughout the life cycle of the policy up to and including renewal. You’ll work closely with the client as well as internal stakeholders in underwriting, risk control and claims to ensure that we fulfil our service commitments.
You will also develop a deep understanding of the client's business operations, strategic priorities, industry trends, and the risks they face. You will proactively engage with clients, addressing their needs and challenges effectively.
What Will You Do?
* Handle an allocation of client's, responsible for delivering the value proposition to these customers throughout their tenure with Travelers.
* Implement effective internal and external communications around the strategy (account level) and new value initiatives for Corporate business.
* Ensure key stakeholders are fully aware and aligned to the priorities and key deliverables for the account.
* Support the internal communication programme around corporate business to assist each Branch in understanding the proposition.
* Identify stakeholders for each corporate business account and develop / manage a robust internal communication plan.
* Brand promotion at corporate business team, business development manager and Branch level.
* Liaise and link with cross-functional internal teams to improve the entire customer experience.
* Co-ordinate the development of the customer proposition, leading to wins and helping to secure retention.
* Identify opportunities to enhance the value proposition and make recommendations for development.
* Support Business Development Managers so that they can be advocates of the corporate business proposition.
* Create long term, trusted relationships with the customer.
* Collaborate with underwriters and business development managers to identify and grow opportunities.
* Monitor and report on performance and trends on your specific accounts
* Owns the customer's experience during their life at Travelers.
* Raise awareness of multi-channel products and services e.g. on-line, on-demand, on-site
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development
* Industries
Insurance
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