Senior IT Project Manager (Business Change)Newcastle | Housing Association | Up to £60,000 | 3 days on site
A leading housing association in Newcastle is embarking on a significant digital and operational transformation. To support this, they are seeking a Senior IT Project Manager with strong business change expertise to deliver complex, cross‑functional projects that enhance customer service, streamline operations and improve colleague experience.This role is ideal for a proactive, influential Senior PM who thrives in transformation environments and wants to make a meaningful impact within a purpose‑driven organisation.
Key ResponsibilitiesProject Delivery
Lead the end‑to‑end delivery of complex IT and business change projects, ensuring alignment with organisational strategy.
Define scope, build project plans, identify resources, set budgets and establish governance in line with the organisation's PM framework.
Drive risk and issue management, ensuring clear escalation routes and proactive mitigation.
Manage delivery across multiple workstreams, including technical delivery, business readiness and process redesign.
Track project performance against KPIs, timelines and financial targets.
Ensure strong documentation, decision logs and audit trails throughout project lifecycle.
Oversee project close‑down, benefits realisation and lessons learned.Stakeholder & Change Management
Engage, influence and support a wide range of stakeholders across IT, operations, customer services and external partners.
Lead change impact assessments, communications planning and business readiness activities.
Ensure change is effectively embedded across teams, enabling sustainable adoption.
Facilitate workshops, design sessions and cross‑functional collaboration.Governance & Best Practice
Promote and uphold best‑practice project and change management standards.
Contribute to PMO maturity by supporting continuous improvement of tools, templates and methodologies.
Coach colleagues, supporting capability growth within the wider project and change community.
Stay current with industry best practices and emerging trends in digital transformation and business change.Experience & Skills RequiredExperience
Strong track record delivering complex IT-led and business change projects within large organisations.
Experience managing multiple concurrent workstreams and dependencies.
Proven success delivering projects within time, cost and quality constraints.
Experience working with senior stakeholders and influencing decision-making across diverse teams.
Background within housing, social care or public sector is beneficial but not essential.
Familiarity with systems such as Salesforce, MRI, or housing management solutions is advantageous.Skills & Competencies
Excellent understanding of IT project management methodologies and business change frameworks.
Strong communication, facilitation and stakeholder‑engagement skills.
Ability to lead cross‑functional teams without direct line management.
Confident in challenging constructively and navigating ambiguity.
Skilled in risk management, governance and structured delivery.
Knowledge of VUCA/BANI concepts helpful but not essential.What You Will Get
Competitive salary up to £60,000
Hybrid working with 3 days on site in Newcastle
The opportunity to lead high‑impact digital and business transformation initiatives
A supportive culture that encourages innovation, collaboration and continuous improvement
The chance to make a tangible difference within a respected housing provider serving local communities
What you need to do now
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