This role shall cover duties within the Customer Success Department specifically managing key account/s and will act as a long term point of contact for those key account/s, ensuring they achieve their desired out comes and value from the company's products and services.
* salary guide depending upon experience plus Auto enrolment pension, 5.6 weeks holiday, and the chance to earn 3 extra holiday days over the first three full years of employment.
* 24/7 Employee assist program to help with life's problems.
* A Health cash plan financed by the company after passing probation. This also provides retail discounts and savings.
* Free car parking.
Key Tasks:
* Build and maintain strong, lasting relationships with a portfolio of key accounts. Managing the accounts and providing updates where necessary working within the timescales of customer deadlines.
* Act as the customers internal advocate, relaying feedback and advocating for their needs to internal teams.
* Ensuring all necessary customer record documents, MIS internal systems and any other record system required by customers, are complete to ensure a smooth work process for all areas of the Company and customers.
* Supporting roles to ensure vehicles arrive on time to ensure customer deadlines and expectations are met.
* Dealing with customer complaints and support requests. To include booking mobile call outs.
* Arranging both warranty or chargeable repairs to include onsite and off-site works.
* Processing of sales of vehicle accessories, vehicle racking, and livery accident damage.
* Contacting and liaising with customers when required.
* Liaising with third party suppliers when needed.
* Liaising with internal departments.
* Track customer satisfaction, churn rates and other key metrics using data to provide insights and make improvements.
* General administrative duties as required.
Key Attributes:
* Ability to communicate effectively verbally, written and active listening skills.
* Strategic thinking with an ability to understand customer goals and align solutions to meet them.
* Proven ability to work effectively in cross-functional teams.
* Accuracy in all tasks.
* Technical aptitude. Having a solid understanding of the companies products and services and how they benefit customers.
* Flexible as the work can be varied.
* Strong organisational skills.
* Excellent computer skills and knowledge of programs such as excel.
Job Type: Full-time
Pay: £26,436.80-£30,000.00 per year
Benefits:
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: In person