The Vacancy
We have an opportunity for an Account Manager to provide leadership, management, and development of a contract in Hampshire ensuring financial, and operational commitments are met and exceeded.
Wates FM provides a Total Facilities Management (TFM) solution for our clients, self-delivering planned and reactive M&E services, with an absolute focus on 100% uptime of critical building infrastructure.
As our Account Manager you will:
1. Monitor and review day-to-day delivery including performance of key service partners and specialist subcontractors, ensuring compliance with the agreed specification
2. Audit every site monthly for compliance, consistent service levels and improvement opportunities
3. Ensure customer satisfaction by building and maintaining strong relationships with all key stakeholders
4. Establish robust procedures for effective planning, organisation and control of the services
5. Manage all financial agreements with supply chain partners
6. Roll out best practice approaches and providing access to innovative technologies
7. Oversee our health, safety & environment management protocols in line with client policy and the site specific risk mitigation approaches
8. Support and provide data to facilitate strategic review and implementation of positive service changes
We are looking for a qualified and experienced Account Manager from a facilities management background with a proven track record of delivering high levels of service.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards