Baylis Gloucester, England, United Kingdom
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Baylis Gloucester, England, United Kingdom
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This range is provided by Baylis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Baylis
* £1000 per annum Love to shop vouchers for exceeding customer recommendations score
* 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
* Company Pension Contribution
* Annual company events
* Bespoke induction and development training
* Staff discounts for vehicle purchase and servicing
* Free eye test, dental & therapy treatments
Who you are:
* Ideally have 2 years customer facing experience in a retail environment.
* Prefer to work in a team environment.
* You will be a customer centric person.
* Target driven and ambitious
* Enjoy being busy and meeting new people
* Hold a driving licence
As the Service Advisor:
* You will have a proven record of delivering excellent customer service.
* Be able to exceed customer service expectations.
* Be able to exceed product sales targets.
* Able to meet customers face to face and be the first line of contact
Main Duties
* Prepare job cards the day before the customer appointment.
* Arrange appointments for customers.
* Customer interaction mainly face to face and via the various communication channels.
* Maintain detailed records of each service visit on the job card.
* Advise customers of any additional work required with costs.
* Be the primary point of contact between customers and the workshop.
* Exceed the monthly customer recommendations targets.
* Make sure that the product sales targets are exceeded.
* Update customers of progress made at least every 4 hours.
* Prepare customer invoices ready for payment.
* Contact the customers post appointment to ensure they are happy.
* Consistently live the company's core values.
* Handle customer concerns and address complaints.
Job Type: Full-time
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Retail Motor Vehicles
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