Job Title: Sales Support Administrator Salary: Up to £25,000 commission Benefits: Hybrid Working | Pension | Medical Cash Plan | Life Assurance | Birthday Day Off | Discounted Gym Membership | Free onsite parking and more About the role The successful candidate will work as part of our ACE team contributing to the ongoing success of the department. You will be required to actively enter customer orders with maximum accuracy. You will also be required to take inbound sales calls and deal with customer enquiries accordingly, ensuring you have product knowledge across a broad range of products within the Nimans catalogue. The role also involves managing the Channel Sales team emails, working to strict response times. Requirements of the role Ensure that incoming telephone calls and customers are dealt with in a timely and professional manner. Meeting/exceeding monthly target levels of productivity and performance within Channel Sales. Including processing orders onto Masterpack with maximum efficiency. Work as part of a team managing customer emails on behalf of your sales colleagues, working to strict response times and communicating in a clear, concise and customer friendly manner. Ensure any reporting tasks on behalf of the management team are accurate and within the timelines given. Ensure all orders taken either verbally or written are processed onto the Masterpack system as effectively and efficiently as possible. Deal effectively with prospect and customer queries. Demonstrate an understanding of ‘Nimans’ products. Have a thorough understanding of all Nimans systems & procedures regarding quotes, sales, accounts, despatch and returns. Promote Nimans and advise customers of new product ranges, demonstrating excellent customer service. Always take personal responsibility for problems and see them through to conclusion. To have excellent time keeping and demonstrate flexibility to working hours. To be a Team player who uses initiative and actively contributes, participates and competes in the team environment. To assist other members of your team in processing orders and general duties to help achieve departmental objectives. To be able to cope in a changing environment that sets high standards and demands improvement. To undertake divisional telesales campaigns, promoting events or other activity when required. What you will bring to the role Essential Excellent written and verbal communication skills. Computer literate. Ability to work well under pressure. Ability to meet individual and department targets. Extremely efficient in order processing to meet strict targets. The hours for this role are 37.5 hours per week, Monday to Friday, working between the hours of 8.30am and 6pm on a rotation basis. Interested? Nimans Ltd is part of the Midwich Group. We are an equal opportunity employer and welcome applicants from all backgrounds. If you meet the requirements of the role and are interested in this opportunity, please submit your CV for consideration. All candidates must have the right to work in the UK. Please note all roles that move to offer are subject to receipt of satisfactory references. We have the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.