ServiceNow Solutions Advisory Lead — Capgemini
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About the Job You're Considering
The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.
We’re looking for a ServiceNow Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Pre‑employment checks include identity, nationality or immigration status, employment history, and criminal record check.
Your Role
* You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow.
* Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
* Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
* Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
* Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.
Your Skills & Experience
* Deep expertise in ServiceNow, including architecture, development, administration, and custom integrations.
* Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments.
* Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids.
* Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture.
* Ability to translate business needs into scalable, user-centric ServiceNow solutions.
* Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
* A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.
Security Clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
IT Services and IT Consulting
Why Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
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