Yusen Logistics aims to become the world's preferred supply chain logistics company by offering innovative services such as supply chain management, freight forwarding, warehousing, and distribution. We foster a culture of continuous improvement, encouraging our team to be committed, connected, and creative.
We are seeking a Traffic Operator to join our busy depot in Leeds (LS9 0SG).
Role Overview: As a Traffic Operator, you will ensure compliance and control of the Fleet, managing duties within the traffic office environment across all contracts.
Position Details: This is a full-time, permanent role with a competitive salary of £30,080.42 plus a £800 late shift allowance (dependent on experience). The schedule is mainly Monday to Friday, 12:00 to 20:30, with occasional shifts and overtime as needed.
Benefits include:
* 25 days' holiday plus bank holidays, with an option for 5 days of Volunteering Leave annually
* Employee Referral Scheme
* Cycle to Work scheme
* Critical Illness Cover
* Health cash plan
* Free online Fitness Platform (Pilates, Yoga, Mindfulness, Meditation, 24/7 support, advice, diet, and nutrition)
* On-site Mental Health First Aiders
* Additional benefits: Free eye tests, up to 25% off gym memberships, high street vouchers
* Access to 24/7 online GP, mental health support, Life Events Counselling, Care Concierge Service
* Tailored development and career opportunities
Key Responsibilities:
* Coordinate customer deliveries and liaise with drivers efficiently, fulfilling customer requests
* Escalate issues with meeting expectations to the line manager and customer as appropriate
* Establish and maintain good customer relationships, acting as the primary contact for order requests
* Maintain professional communication at all times
* Identify and recommend solutions to customer queries or failures
* Immediately communicate concerns or variances to your line manager for prompt action
* Adhere to health and safety procedures, including PPE, and escalate concerns promptly
Minimum Requirements:
* Enthusiastic attitude with a desire to learn
* Good general education, including numeracy and literacy
* Understanding of warehouse and transport procedures, including WTR and EU Driver regulations
* Preferably experience with Telematic systems
* Ability to work under pressure and meet deadlines
* Flexibility to work different shifts as needed
* Excellent communication and customer service skills
* Good organizational skills and ability to prioritize
* Proficiency in IT tools such as Outlook, Excel, PowerPoint
* Team player with initiative and ideas for efficiency improvements
We appreciate all applications; only shortlisted candidates will be contacted.
Yusen Logistics is an equal opportunities employer, committed to diversity and inclusion, making hiring decisions based solely on skills and experience.
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