Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week .
3 days a week spent in the Southend office, and 2 days working from home.
This is a temporary role for 3-6 months.
Duties:
Log complaints
Maintain communication with residents to keep them updated
Investigate complaints ; involving staff, managers and directors where appropriate
Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman
Send customers well written, comprehensive responses to their complaints
Benefits:
£27,000 per annum
Experience required:
Previous complaints and investigation experience is beneficial
Strong customer service experience
Passionate to investigate and resolve issues
Housing experience is highly desirable
Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
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