About The Company:
OCS UK & Ireland is a facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right‑way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role:
FM Service Account Manager will be involved in all aspects of day‑to‑day operations of the customer’s property portfolio, including accounting, maintenance and repair, security, janitorial services, front of house, etc. The role handles all service requests, acts as first point of escalation, and supports preparation of the annual budget and management reporting. A strong compliance background is required. The manager supports day‑to‑day maintenance and implements policies, procedures and programmes to ensure a well‑managed estate and a safe working environment for client staff, visitors and contractors.
Health & Safety Purpose:
Ensure delivery of client Health & Safety policies and that systems are compliant with legislation, OCS policies, and provide a safe working environment for staff, contractors and visitors.
Days of Working:
Monday – Friday, 08:30am to 17:00pm.
Key Responsibilities:
* Liaise with coordinators at multiple sites.
* Ensure sufficient staffing for business hours and assist the Regional Operations Manager with out‑of‑hours operating requests as required.
* Ensure contract Facilities Services are fully compliant with statutory regulations and OCS/custom customer policies and procedures.
* Project‑manage all office moves and department restructures to optimise client office space.
* Coordinate all facilities services suppliers, both internal OCS and external third‑party.
* Engage suppliers in line with the customer and OCS Procurement Policies.
* Delegate tasks to contractors and maintenance staff for property maintenance & repair.
* Develop strong relationships with site coordinators and neighbours to liaise effectively on behalf of the customer.
* Manage day‑to‑day facilities budget.
* Maintain records for AB works and bill to completion.
* Raise and manage all POs and customer invoices for the Facilities Budget.
* Provide monthly management information and performance reports for the customer and OCS management.
* Provide supporting information for quarterly review.
* Directly supervise all facilities services staff – security officers, receptionists, asset admins.
Health and Safety Duties:
* Maintain a facilities Business Continuity & Pandemic Plan.
* Act as customer’s Health and Safety Representative and champion safe working practices.
* Maintain the customer’s RCSAs (Risk Control Self‑Assessment) records.
* Update and maintain all facilities policies in line with legislation and the customer’s Governance programme.
* Ensure PPM maintenance is scheduled and completed monthly.
* Ensure compliance with the Risk Management Framework.
Scope of the Role:
* On‑time monthly & quarterly management reporting.
* Annual audit compliance with no non‑conformances.
* Timely purchase order management and supplier invoice and payment.
* Accurate and timely billing and reconciliation of customer accounts.
* Budget management with on‑target profit and loss achievement.
* Monthly staff performance monitoring and annual appraisals.
Education Level:
* A Level or equivalent level.
Professional Qualifications:
* Recognised qualification in Facilities Management (e.g., BIFM or CMI).
* Recognised Health and Safety qualification – IOSH (training provided if required).
* SIA Licensed – Non front‑line (preferred but training and accreditation provided).
Personal Characteristics/Attributes:
* Good communication skills; able to interact effectively with peers, direct staff, suppliers, and customer representatives.
* Detail‑oriented and accurate, especially with numbers.
* Ability to work with staff to solve problems and take direction as part of a team.
* Excellent people skills; able to motivate and inspire colleagues, reports and suppliers.
* Proficient with computer packages like Excel, Outlook, PowerPoint and MS Word.
Other Requirements:
* Flexible approach to working hours required.
* Full driving licence essential.
Skills:
* Focusing on the customer.
* Achieving results.
* Problem solving.
* Team working.
* Communicating & influencing.
* Developing people.
* Specialist skills – specify.
* Commercial acumen.
* Working knowledge of HSQE legislation.
* IT literate.
* Security techniques and methodology.
* Cleaning knowledge to BICS standards.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up for job alerts when registering which will notify you of other suitable vacancies.
We are an equal‑opportunity employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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