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We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
This is a full-time 40hr week position.
*Will include working alternative Saturdays*
What's in it for you as a Resident Service Manager?
* Opportunity to work in a brand-new luxury building.
* Great work location close to transport links.
* An opportunity to join a well-established business at an exciting period of growth.
* Discretionary annual bonus
* Private medical insurance.
* Season ticket loan.
* Enhanced 6% employer pension contribution
* Gym and high street discounts
* and much more!
Responsibilities as a Resident Service Manager:
* Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
* Make sure residents and potential residents have a great experience from their first inquiry to moving in.
* Perform viewings for perspective residents, showcasing the space and all the facilities included.
* Increase customer satisfaction on all platforms.
* Complete inventory checks before check-ins and after check-outs.
* Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
* Manage the residents’ move out process.
* Attend resident events and help with the planning of these events.
* Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
* Attain set targets regarding occupancy, revenue and pricing
* Assist team members with ad hoc duties as and when required.
Skills required as a Resident Service Manager:
* Ideally ARLA qualified (desirable but not essential)
* Exceptional customer service skills with a passion for building long-term working relationships.
* Excellent communication and interpersonal skills.
* Resilient, able to work under pressure.
* Proactive and able to use your own initiative.
* We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.
This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.
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