The provided job description contains some redundancies and formatting issues that can be improved for clarity and professionalism. Here is a refined version:
Job Description
Main Duties and Responsibilities:
* Maximise every member and guest’s experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Be a competent key holder, covering shifts as needed.
* Maintain a good understanding of the membership software system.
* Stay up to date with current Fitness Challenges, class descriptions, and gym floor focus; participate in these activities.
* Support the Fitness Manager with gym floor duties.
* Experience the products and services on offer.
* Ensure the cleanliness of the facilities exceeds expectations by actively participating in the upkeep of the club, with support from the team.
* Drive secondary spend KPI targets.
* Handle member complaints competently and notify the relevant manager.
Qualifications:
* Outgoing personality with a positive mindset.
* Competent in all administrative duties.
* Driven, ambitious, and eager to learn and develop specific behaviors and competencies.
* Willing to participate in learning and development opportunities to progress your skills and career.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts that meet the business needs and support team members.
* Target-focused to support sales and retention goals.
Additional Information:
Visit our LinkedIn page to see more about our brand. At Frasers Group, we value fearless individuals. Our principles include:
* Think without limits - Think fast, fearlessly, and lead your team.
* Own it and back yourself - Take ownership of your role and results.
* Be relevant - Stay relevant to our people, partners, and the planet.
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