We currently have an exciting opportunity for a Duty Manager to join our team at Bartley Lodge Hotel based in Cadnam. You will join us on a full time, permanent basis and in return, you will receive a salary of up to £27,300.00 per annum, plus service charge. At New Forest Collection our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings. As a collection of hotels, we provide our teams with the opportunity to work across our venues giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mind-set which is highlighted in our core values: Be BRAVE, take ownership Collaborate together as a TEAM Develop, NURTURE and care Be OPEN and communicate honestly Benefits of joining us as our Duty Manager : - 28 days holiday per year, plus a duvet day on your birthday (contracted roles only) - Stylish uniform provided - Fantastic career development and training opportunities - Free staff parking - Other benefits including, private healthcare discounts, employee discounts across the Collection, yearly team celebration, discounts at our sister resort in Cyprus, discount for family and friends. - MySmartee App provides: Top retailers offer employee discounts, from |Leading retailers such as Sainsburys, Tesco and ASDA plus the likes of Sky, Primark, Footlocker, Ocado, Samsung, Ralph Lauren, Giff Gaff and Curry’s. Access to ‘My Physical Wellbeing’ - A huge range of expert support and resources help – 24/7 access to GP (phone, video and message), Hundreds of fitness, yoga, cooking and meditation videos, Exclusive Gym discounts at over 2,500 gym - Enjoy a Summer bonus, T's & C's apply Key responsibilities of our Duty Manager: - Assisting Receptionists during busy periods - Ensuring the smooth running of the dining room during opening times - Taking bookings for hotel rooms and conferences - Ensuring conference rooms are serviced as required - Liaising with all departments during the course of the day - Dealing with guest requests and enquiries - Taking responsibility for opening and locking up the hotel, maintaining safety and security - Checking the swimming pool regularly and ensuring it is safe to use - Maintaining a safe environment for guests and staff What we’re looking for in our ideal Duty Manager: - Good organisational skills and the ability to work on own initiative - Demonstrating the highest levels of honesty and integrity at all times - Constantly encouraging, supporting and helping your colleagues to be the best they can be - Commitment to delivering outstanding customer experiences - Be an ambassador for NFH in everything you do, ensuring a positive environment is upheld - Be courteous and polite to both customers and colleagues - Show your loyalty to the NFH brand by promoting the business as a great place to work as well as to stay Are you the one? Do you have the skills and experience and want to join a community who take conscious actions, with natural spirit and are story tellers, creating enriching experiences for our guests? Then click apply today We’d love to hear from you. Our venues are remote in location – we ask that before you apply you make yourself familiar with the location and have an understanding of how you might travel to us, please note public transport links are limited and our shift patterns vary. Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.