Overview
Join to apply for the Data Centre Engineer role at Vysiion Limited. Vysiion, part of the Exponential-e Group, delivers bespoke solutions to private and public sector organisations, from installation of fibre optic or microwave links for offshore windfarms to end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.
Vysiion offer an exciting and progressive work environment for those who want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture is positive, open, inclusive, and progressive, with staff who are respectful, loyal, and proud of what we achieve.
Job details
Hours: Monday to Friday, varied shift pattern between 6am and 11pm, plus participation in the on-call rota.
Overall purpose
Responsible for providing customer support to our large and diverse client base, ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities
* Installation of server, network and storage hardware with associated cabling/patching
* Perform cabling/patching duties of both copper and fibre for a variety of client requirements
* Decommission hardware and prepare for shipping, coordinating with third party couriers
* Perform various remote hands duties within the Data Centers including power cycling equipment, replacing failed hardware components, reseating network cards and testing cabling
* Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
* Audit work for clients' cabling and hardware and produce supporting documentation
* Work closely with internal and external client teams to diagnose and resolve incidents across a range of technologies
* Act as an access host for visitors to client Data Centres
* Maintain a professional and disciplined approach when working within client Data Centres
* Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
* Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
* Demonstrate competency with local policies and procedures of third-party Data Centre providers
* Ensure Data Centres are in a clean and presentable manner at all times
* Gain understanding of basic support functions within the Data Centre with a view to progressing into other roles
* Participate in 24x7x365 on-call rota to provide support for client access at Data Centres, client migrations, Smart Hands requests, installation works for managed hosted clients, scheduled maintenances/upgrades for managed hosting and infrastructure upgrades, circuit down/faults and other out-of-hours works as required
Qualifications & Skills
* You must be able to pass security checks for this job, including SC and BPSS clearance
* Full UK Driving License and your own personal car is essential
* Previous experience in a similar role would be advantageous but not essential
* Ability to take ownership of issues and follow through to resolution
* Willingness to learn with friendly, professional and flexible attitude
* Excellent written and verbal communication skills
* Ability to work well under pressure while maintaining attention to detail
* Well organized and self-motivated with the ability to work alone and as part of a team
Our People
Our people are what make Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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