Go back Dorset HealthCare University NHS Foundation Trust
Receptionist / Clerical Officer
The closing date is 31 July 2025
The administration team is currently looking to recruit an administrator to work 15 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, downloading referrals, post, managing patient and hospital correspondence, data inputting and problem solving whilst covering the reception. In addition to dealing with patients a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively.
You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
You will be responsible for the covering of reception dealing with telephone queries and patient's face to face, downloading ERS Referrals, making appointments, printing letters, giving hearing batteries out to patients.
You will also be responsible for booking and rebooking appointments.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of theirlives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a widerange of integrated community and mental health services for a population of almost800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in2019. It's also why 95% of patients across our services say they have a good or verygood experience of our services and 89% of staff feel they can really make a difference.Whether you're looking to work with us in one of our bustling market towns, vibrant urbanlocations, thriving seaside spots, or among the rolling hills of Dorset, there are lots ofways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testamentto our brilliant people. We're all about building a workplace for the future, we believe inequal opportunities and we celebrate diversity. We're an inclusive workplace, whereeveryone is welcome, everyone can be authentic, and we are all encouraged to be thebest version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, andteach us what we don't know. And you'll be working towards our vision to be better everyday through excellence, compassion and expertise in all we do
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
Person Specification
Knowledge, Skills and Training
* NVQ level 2 or equivalent in office procedures
* RSA level 2 or equivalent IT skills
* English language qualification at CSE level or equivalent
* IT skills - Microsoft office functions
* Ability to prioritise effectively
* Ability to use own initiative within sphere of responsibility
* Recent experience of working in a comparable role
* Recent experience of working in a customer-focused role
* Use of Clinical patient record systems
* Flexibility.
* Able to perform under pressure.
Additional Requirements
* Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Knowledge, Skills and Training
* Good communication skills, both written and verbal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
1st Floor Boots The Chemist Dolphin Centre
1st Floor Boots The Chemist Dolphin Centre
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