EMERGENCY HELPLINE OPERATOR - NIGHTS
️Hours: 29.75 average per week
Shift pattern:
Option 1: 4on 4off 00:00 - 09:00
Option 2: 4on 4off 21:00 - 06:00
Salary: £22,843.57 (£14.76 ph)
Location: Remote
Start Date : 12/01/2026
For this role, you must have 5mpbs upload and 15mpbs download internet speed. All IT equipment required for the role will be provided
Appello Perks
196 hours rising to 208 hours annual per year, including bank holidays that you will be expected to work if rota'd
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products
Pension Scheme, up to 4% Company matched
Smart Tech Benefit Scheme
THE ROLE
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello
can save the day
or save a life
Thats the power of hello
At Appello, every call you answer makes a difference.
With a cool head, you'll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.
You have had a minimum of a years experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough - so you'll need to be resilient too! You'll also need the drive to meet personal targets whilst delivering excellent customer service.
READY TO APPLY
If you are interested in this role please follow upload your CV and answer a few questions about yourself so we can get to know you !
OTHER INFORMATION
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You'll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on .