Description With continued success and business growth Wincanton have the opportunity for a Store to home Clerk to join our team at Branston. This role is working any 5 out of 7 between 17:00 and 21:00, 20 hours per week. Salary £13366.08 per annum 25% unsocial / weekend premium How will you contribute? Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery. Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly. Manage customer incident calls/emails through to completion. Chase information from 3rd party network. Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed. Ensure all paperwork has been received and delivered as per the expected KPI/SLA. Demonstrate empathy with the customers as and when required. Ensure all procedures are adhered to and report all incidents of non-compliance. What will you bring? Previous Customer Service experience or NVQ level 3 in Customer Service. Motivated and able to communicate clearly, both verbally and in written formats. Ability to work in a busy environment. Team player. Well organised, taking ownership of tasks and being able to work to detail. Educated to GCSE level or equivalent. Sound IT skills, knowledge of Microsoft Office applications Our Culture & Benefits In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more. Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multiskilling, in a dynamic working environment. Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared. Our Commitment We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes, and we welcome your application. About Us Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with 20,000 colleagues working across more than 200 sites. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling, and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.