Overview
Job Summary
We are looking to recruit a part time Medical Receptionist/Coder to our friendly team. This is a hybrid position working within the busy reception team, but also having dedicated coding time out of the reception office. The team are trained in Care Navigation/Signposting to ensure that patients are made appropriate appointments with a Health Care Professional. Our patients preferred method of contacting the surgery is by phone, which means the phone never stops ringing. This role is for 25 hours a week, worked over 2.5 days including 8 am start on Wednesday and full day cover until 6 pm on Thursday & Friday. If you are able to work under pressure, multi-task and continue to provide excellent customer service to patients, you may be interested in this position. This is a challenging but rewarding position in our team.
Main duties
* Care navigation/signpost patients to the most appropriate service
* Ensure all telephone calls are answered in a timely manner
* Manage appointment requests telephone/F2F/e.consultations/home visits
* Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results
* Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours
* Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action
* Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
* Coding medical correspondence into the GP record
* Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
* Open and secure premises
* Chaperone duties
Competencies
* An understanding, acceptance and adherence to the need for strict confidentiality
* Keep up to date with and apply practice policies, standards and guidelines
* To attend any required training
* To work flexibly within the practice opening hours as directed by the Reception Team Leader/Practice Manager
* To carry out other duties appropriate to the position of Medical Receptionist
Job Description
Job Title: Medical Receptionist/Coder
Reports to: Reception Team Leader/Practice Manager
Location: Kingsway Medical Centre, Billingham
Person Specification
Experience
Essential
* Proven customer service skills in direct contact with public
* Experience of working in a team
* Experience of working on own initiative
Desirable
* Experience of dealing with people in a health and social care setting
* Recent six month experience as a Medical receptionist in a general practice
* Experience of using a medical software i.e., SystmOne
* Experience of signposting or care navigation
* Experience of eRD/EPS
* Experience of Pharmacy First
* Experience of Coding medical letters
Qualifications
Essential
* GCSE grade A to C in English and Maths
Desirable
* Amspar Medical Receptionist Certificate
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer details
Kingsway Medical Centre, Kingsway, Billingham, Cleveland, TS23 2LS
Employer's website: https://www.kingswaymedicalcentre.co.uk
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