Operations Transformation Director – Retail & CPG Industry
We are looking for a senior leader to drive high‑impact transformation engagements for large Retail & CPG clients, combining strategic advisory, programme leadership, stakeholder management and delivery excellence.
Responsibilities
* Strategic Leadership & Programme Ownership
o Define the overall transformation strategy and roadmap for clients in the Retail & CPG industry – covering operating‑model redesign, process optimisation, system modernisation and organisational change.
o Lead programme initiation, planning, execution and delivery – ensuring initiatives meet objectives on scope, time, cost and quality.
o Oversee multiple transformation workstreams (e.g., commercial optimisation, end‑to‑end process transformation, digital/IT systems, sustainability, cost‑efficiency, organisational redesign).
o Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance and reporting.
* Client & Stakeholder Engagement
o Act as primary senior‑level point of contact with Retail & CPG clients (C‑suite, senior leadership, business unit heads).
o Build trusted advisory relationships, influencing stakeholder alignment and ensuring buy‑in across business and operational teams.
o Facilitate workshops and design sessions to co‑create future‑state models, transformation blueprints, business cases, organisational structures and operating models.
* Programme Management Excellence
o Manage resources, budgets and financials for transformation programmes; ensure commercial discipline and profitability.
o Provide leadership and mentoring to project teams; foster a high‑performance culture and build internal capability.
* Consulting & Business Development
o Identify new business opportunities within the Retail & CPG sector – leveraging industry knowledge and client relationships to win new engagements.
o Develop proposals, shape service offerings and support go‑to‑market strategy for the Retail & CPG transformation practice.
o Represent the firm and contribute to thought leadership: participate in industry forums, speak at events and share insights about Retail & CPG transformation trends.
o Understand Retail & CPG business dynamics, regulatory environment, compliance and operational constraints – shaping transformation solutions that are realistic, pragmatic and deliver measurable value.
Qualifications & Experience
In addition to the core skills above, the following experience is highly desirable:
* Proven depth of knowledge of the operational dynamics and industry trends in one or more areas:
o Core operations transformation (e.g., buying and merchandising, retail, digital or store operations, ERP or systems transformation, supply chain transformation).
o Channel strategy – omni‑channel integration, DTC models, e‑commerce acceleration.
o Cost optimisation through simplification, standardisation, shared services and new operating models across front, middle and back offices.
o Technology adoption and automation (e.g., automation in warehouses and stores, demand forecasting tools).
o Sustainability and ethical consumption.
* Experience of using AI/automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors.
* Experience developing and leading comprehensive change‑management plans – including communications strategy, stakeholder engagement, training & coaching, resistance management and adoption tracking.
* Experience in a senior‑level operational role in at least one Retail or CPG organisation – demonstrating knowledge of the overall operating model of that business.
* Experience in generating and developing new business with a track record of translating these into commercial‑viable and operationally deliverable B2B sales.
* Experience working effectively as part of a management / leadership team.
Location & Working
Based in Edinburgh, London or Manchester with a hybrid working model – a mix of office, virtual collaboration and remote work based on role requirements.
EEO Statement
Deloitte is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, age, disability, veteran status or any other protected characteristic.
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