What you’ll be doing as a Meetings and Events Operations Assistant Ensuring that all guests experience an outstanding level of service throughout their meeting and social event Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately Looking after our guests on a daily basis to assist them in their needs to run a smooth meeting or event Serving during banquets and functions, serving behind the bar. Setting up meeting rooms and preparing them ready for our guests arrival Responding promptly to guest complaints and finding ways to turnaround any negative feedback Looking for ways to deliver continuous improvements to the guest experience. Working as a part of our Roby1844 team, a canalside terrace, opening soon, serving food and drink to our guests. The benefits Discounts across retail, restaurants, events etc (because we know life isn’t just about work). Use of onsite gym International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!) Meals for free on shift Progression Room to grow, with opportunities across the UK and internationally Uniform provided Flexible attitude and working hours