The Analyst, Client Lifecycle Management (CLM) Onboarding is responsible for supporting the end‑to‑end onboarding and maintenance of clients across Mizuho EMEA. The role ensures that all onboarding activities are completed accurately, efficiently, and in full compliance with internal AML/KYC policies, FCA regulatory requirements, and agreed Service Level Agreements (SLAs).
The Analyst plays a key role in executing client onboarding and maintenance workflows through Fenergo, maintaining high‑quality client and reference data, and acting as a point of coordination between Front Office, Compliance, Credit, and Operations teams.
Duties And Responsibilities
Client Onboarding & Maintenance
* Monitor the new business onboarding pipeline for Mizuho EMEA to ensure clients are onboarded and trading accounts are opened within agreed SLAs.
* Execute client onboarding and client maintenance cases within Fenergo, ensuring accurate completion of all required workflows.
* Complete counterparty registration applications and initial customer registrations, ensuring adherence to internal compliance and governance procedures.
* Review new account and legal entity maintenance requests submitted by Front Office for accuracy, completeness, and compliance with KYC standards.
* Act as a subject matter expert (“SME”) for KYC Coordination Team, providing guidance and support where required.
AML / KYC & Regulatory Compliance
* Manage and control AML/KYC documentation in line with internal policies, FCA regulations, and regulatory expectations.
* Verify client documentation and ensure accurate maintenance of reference data across MHI, London Branch, and European Office systems.
* Liaise with Compliance and Credit teams to ensure all relevant approvals are obtained prior to account opening, where required.
Quality Control & Data Integrity
* Perform and support Quality Control (QC) checks on client onboarding and maintenance workflows.
* Maintain high standards of data accuracy, completeness, and consistency across internal client and counterparty databases.
* Identify and elevate data quality issues, documentation gaps, or process risks in a timely manner.
Stakeholder Management & Communication
* Act as a point of contact for internal stakeholders, advising Business Units on due diligence requirements based on product type, jurisdiction, and entity structure.
* Support oversight and communication of weekly priority queues, ensuring alignment of onboarding activity with business demand and resource availability.
* Proactively manage the CLM onboarding inbox, ensuring all internal and external queries are responded to or actioned promptly and professionally.
Process Improvement & Team Contribution
* Build strong working relationships with internal stakeholders to develop business understanding and support continuous improvement of CLM onboarding processes.
* Contribute to team objectives by sharing knowledge, supporting peers, and promoting best practice across onboarding activities.
* Escalate operational issues, risks, or capacity constraints in line with established governance processes.
Qualifications, Skills and Experience
* Bachelor’s degree (or equivalent) in a relevant discipline (e.g., Business, Finance, Law, or a related field).
* Experience in client onboarding, client lifecycle management, KYC/AML operations, or a related operations role within a regulated financial services environment.
* Working knowledge of AML/KYC requirements and regulatory expectations applicable to EMEA financial institutions.
* Experience using onboarding or workflow management systems (e.g. Fenergo or equivalent).
* Strong attention to detail with the ability to manage multiple onboarding cases concurrently.
* Effective written and verbal communication skills, with the ability to engage confidently with internal stakeholders.
* Sound Knowledge of the Banking Industry.
* Experience supporting Front Office onboarding requests across multiple product types.
* Exposure to data quality, reference data management, or control‑focused operational roles.
* Understanding of SLA‑driven operating models and prioritisation frameworks.
* Attention to Detail.
* Risk Awareness and Control Focus.
* Stakeholder Management.
* Time Management and Prioritisation.
What Mizuho Can Offer You
* Competitive starting salary, plus discretionary bonus.
* Non‑contributory pension.
* 27 days’ annual leave.
* Core working hours*.
* Hybrid working - office and home based*.
* Virtual GP.
* Wellbeing benefits, including Mental Health Allies and First Aiders.
*For applicable roles only
We are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.
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