Overview
Customer Team Member
Location: Nab Lane, Mirfield, WF14 9BN
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: 6pm-10pm, including weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
About Co-op
We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
What you'll do
* Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
* Work with store colleagues to solve problems for customers and members
* Keep the store safe and legal - stock shelves and ensure prices, dates, and temperatures are correct
* Help introduce new products and services - share experiences with colleagues so everyone learns
* Support your local community - get involved in activities and events
Qualifications / What this job would suit
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem solving
* The flexibility to work a range of different shifts
Why Co-op?
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream - a money management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rota sharing three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We're part of the Disability Confident scheme, meaning we'll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we'll ask if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and diversity and inclusion commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.
Assessments and application process
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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