Our client is a a high-growth AI-driven observability company seeking an Observability Implementation Engineer to support a major enterprise customer through a large-scale migration from a legacy observability platform. This role blends hands-on technical work with customer-facing collaboration to ensure smooth adoption, efficient troubleshooting, and long-term platform success.
Key Responsibilities
Customer Support
* Provide daily technical guidance to customer teams.
* Build dashboards, alerts, and datasets; answer platform questions; support onboarding and ongoing usage.
* Escalate issues appropriately and participate in internal and customer-facing meetings.
Data Migration & Integration
* Lead migration from legacy tooling, including transforming dashboards, queries, alerting rules, and data structures.
* Convert legacy query languages into the new platform’s syntax while ensuring data continuity and accuracy.
Enablement & Training
* Deliver hands-on training on platform features, query language, and troubleshooting workflows.
* Create tailored training materials and guide teams in leveraging AI-assisted observability capabilities.
Cross-Functional Collaboration
* Partner with engineering and customer success teams to document issues, manage Jira tickets, and maintain clear technical narratives.
* Support war rooms and incident-related sessions as needed.
Required Qualifications
* 3+ years of experience with enterprise observability platforms (ELK preferred; others beneficial).
* Strong experience with AWS, GCP, or Azure, plus Kubernetes or other containerized environments.
* Proficiency in search and query languages (KQL, PromQL, SPL, Lucene, Elasticsearch DSL, etc.).
* Understanding of OpenTelemetry standards, metrics, logs, traces, and observability best practices.
* Experience with APIs, Infrastructure as Code, and data ingestion workflows.
* Excellent communication and documentation skills across technical and non-technical audiences.
Preferred Qualifications
* Degree in Computer Science, Engineering, or related field, or equivalent hands-on experience.
* Certifications across cloud, observability platforms, or Kubernetes/Terraform.
Location & Travel
* UK based, with up to 50 percent onsite support.
* Preference for candidates near Manchester, Northampton, or Radbroke.
* Flexibility for collaboration across US and UK time zones.