Purpose of Role
We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.
Key Duties & Responsibilities
Responsibilities: Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection. Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks. Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts. The post holder will occasionally undertake other duties as required by the line manager.
Liaising and Networking: Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance. Participate in finance committees, working groups, and external forums. Occasionally lead small project teams.
Service Delivery: Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies. Ensure customer-focused services.
Standards and Decision Making: AR Manager sets overall standards. Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals.
Essential & Desirable Criteria
Essential
1. Experience in credit control/cash collection
2. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and often time pressured environment
3. Demonstrable understanding and experience of relevant health and safety protocols/requirements and of ensuring compliance.
4. Experience with large scale commercial clients.
5. Good IT Skills including all Microsoft Packages including the use of Excel.
Desirable
6. Previous experience of Oracle Fusion
7. Experience and ability to investigate customer’s queries and to follow up internally and externally.