Overview
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
This job role involves working late nights and we can’t consider applications from anyone under the age of 18, in compliance with health and safety legislation to keep our colleagues safe in the workplace.
Work Pattern
* Week 1: Monday 15:00 - 23:00; Tuesday 15:00 - 23:00; Wednesday 15:00 - 23:00; Friday 04:00 - 12:00; Saturday 04:00 - 12:00
* Week 2: Sunday 09:00 - 17:00; Monday 15:00 - 23:00; Wednesday 15:00 - 23:00; Thursday 15:00 - 23:00; Friday 15:00 - 23:00
Under 18 disclaimer: This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
What you’ll do
You’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
* Maintain high standards in food safety and hygiene, work efficiently and effectively to minimise customer wait times, and be prepared to roll up your sleeves and go above and beyond daily.
* Be a team player and contribute to a great inclusive café environment, supporting and respecting colleagues and customers alike.
* Be flexible to work effectively across various areas of the store and adapt to changing retail demands.
Key Accountabilities
* Serve our customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with products
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and ability to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to an inclusive organisation, with an active Inclusion, Diversity and Equal Opportunities policy. We offer flexible working where possible and will support reasonable adjustments in the recruitment process.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Retail
If you consider yourself to require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application.
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