Fancy joining the UK’s number one Wine Specialist?
Majestic Wine is seeking a dynamic, ambitious, and driven individual in the Maidenhead area who wants to grow and develop within a company revolutionising retail!
Who are we?
Majestic is the UK’s largest specialist wine retailer, with over 200 stores nationwide. Founded in 1980, the company has recently undergone a transformation following its acquisition by Fortress Investment Group, resulting in record market share growth, a new website, and six new stores, with more planned for the next five years. Our range includes over 1,100 wines, spirits, and beers, available online and in-store. Our strength lies in our knowledgeable team, with over 1,000 WSET-trained colleagues providing friendly service.
The Role
As a Majestic Trainee Manager, you will undertake a 12-month development programme to gain comprehensive experience in operational, service, and leadership standards, preparing you to become a future Store Manager. You will work through a structured training pathway with support from your Store Manager to set you up for success.
Key Responsibilities
* Drive store performance by maximising sales and improving KPI focus areas.
* Deliver exceptional customer service to foster loyalty and repeat business.
* Offer a VIP concierge service, actively engaging with customers about products and tastings.
* Share your passion for our range, manage tasting events, and execute an appealing tasting counter.
* Enhance your wine knowledge to support your WSET qualifications and sales confidence.
* Maintain the store’s appearance and operational standards.
* Participate in operational tasks, including stock deliveries, merchandising, and customer outreach.
* Identify opportunities for operational improvements.
* Ensure compliance with internal policies, safety, and legal requirements.
* Take ownership of your personal development using available resources.
* Lead by example and support junior team members, providing feedback to your Store Manager.
Knowledge & Skills Required
* Experience in a fast-paced retail or hospitality environment working as part of a team.
* Ability to deliver outstanding customer service.
* Strong prioritisation and problem-solving skills under pressure.
* Self-motivated with the ability to work independently and as part of a team.
* Positive attitude and passion for resolving issues.
* Adaptability and resilience.
* Excellent communication and time management skills.
* Wine knowledge is beneficial; passion to learn and pass WSET levels 2 & 3 is essential.
* Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What is in it for you:
* Competitive salary and performance bonus.
* Up to 20% staff discount.
* Career development and internal promotion opportunities.
* Exciting incentives, including vineyard visits worldwide.
* Company pension plan.
* Life assurance (3x salary).
* Uniform provided.
* 29 days holiday, including public holidays.
* Invitations to wine tasting events.
* Access to Retail Trust benefits.
* Company maternity, paternity, and adoption leave after 26 weeks.
* Long service rewards.
* Comprehensive training and ongoing support.
* Company sick pay scheme.
Job Specifics:
* Contract: Permanent
* Hours: 39 or 45 hours per week (contracts available)
We look forward to receiving your application! Together, we are Majestic! #TWAM
Note: During high application volumes, roles may close early. Feedback is provided only to shortlisted candidates attending interviews.
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