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Client:
Careline Support Ltd
Location:
Ringwood, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d17e875e698d
Job Views:
19
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Do you want a role where you can make a difference?
We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm - 7:15am.
As a full-time Call Operator, you'll find there are a variety of shift patterns on offer, we also have part-time options available and for those we are looking for someone that is available for a minimum of 15 hours per week.
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
* Accurately logging each call and inputting information into our CRM call handling platform
* Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
* Customer service experience whether that be from call centres, retail, hospitality, or the care sector
* Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
* Someone with an empathetic approach
* Good standard of English and ability to enter data into systems accurately
* Someone who can commit to 15+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
* Competitive rates of pay, dependent of experience, typically £12.12 per hour + £1.50 per hour night shift allowance
* Fantastic Colleague benefits
* Supportive and friendly team
* Extensive training from initial induction and throughout your career
* Safe, secure and contemporary offices based in Ringwood
* Free on-site parking
* Rewarding work; you’ll be making a positive difference every day
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