Box Office Customer Service Assistant (Ref: CSA)
Salary: £13,291.20 p.a. (20 hours per week)
Location: Hoddesdon, Hertfordshire, EN11 8BE
Contract: Permanent
Hours: 20 hours per week (evenings, nights, weekends)
Working pattern: Evenings/Nights/Part Time/Weekends
DBS check: No
Reference: CSA
Responsibilities
* Provide warm, welcoming and helpful service to all customers.
* Assist with ticket sales, reservations and queries using the ticketing system.
* Support the smooth operation of box office services during events and busy periods.
* Handle customer enquiries and resolve issues efficiently and professionally.
Qualifications
* Previous experience in a customer-facing role, ideally in a box office, retail or hospitality setting.
* Strong interpersonal and communication skills.
* Ability to work independently, take initiative and manage multiple tasks in a fast-paced environment.
* Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).
* Flexible approach to duties and working hours, including evenings, weekends and public holidays when required.
* Ability to converse at ease with members of the public and provide advice in fluent English.
Benefits
The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.
Safeguarding
We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.
Equal Opportunities
Broxbourne Council is an Equal Opportunities employer.
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