Overview
The post is based within the Thurrock Older People’s Community Mental Health service, operating within a hub and spoke model. You will support individuals with functional mental health difficulties, including those with severe mental illness, working closely with team members and primary care services. The role involves assisting service users with daily living activities, alongside providing guidance and education tailored to individual needs. You will work collaboratively with service users, carers, clinicians, and partner organisations as part of a multidisciplinary team to ensure coordinated care. The role follows a recovery-focused approach, supporting individuals to achieve personal goals and improve outcomes. This includes undertaking psychological and physical health observations, promoting healthy lifestyles, and signposting to appropriate services. Support service users to access the care and resources needed to address both their mental and physical health needs, promoting recovery and overall wellbeing. All duties must be carried out in line with Trust values and the NHS Constitution, maintaining high standards of professionalism at all times.
Responsibilities
* Support the management and care of service users under supervision, contributing to ongoing assessment, observation, risk assessment, and providing timely feedback to senior staff.
* Assist with activities of daily living (e.g. meal planning, shopping, budgeting).
* Support access to employment, housing, and benefits.
* Accompany service users to appointments.
* Undertake and support physical health care, including complete physical health checks (e.g. blood pressure, pulse, weight, BMI, ECG where trained) and documenting results appropriately.
* Promote healthy lifestyles such as diet, exercise, and smoking cessation.
* Assist in care planning and delivery, including participating in care assessments and reviews under supervision.
* Support low-level group interventions (e.g. relaxation, health promotion, sleep hygiene).
* Promote concordance with medication and treatment.
* Maintain accurate and timely documentation, including electronic records, recording contacts and interventions, and reporting incidents in line with Trust policy.
* Attend and contribute to team meetings (e.g. referral, review, and business meetings).
* Work collaboratively within the multidisciplinary team and with external agencies.
* Build professional, respectful relationships with service users, supporting them to identify needs, set goals, and engage in their care.
* Respond appropriately to queries from patients, carers, and professionals, including complex or sensitive issues.
* Support safeguarding, complaints, and incident investigation processes.
Requirements
* For this role you must either drive or have access to a car to fulfil the duties of the role.
Work patterns and benefits
* Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
* Flexible working: available from day one for most roles.
* Job share: Applications for job shares are welcomed.
* 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
* Excellent pension of up to 14.5% of your pensionable pay.
* Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
* Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Notes
Please note this advert closes on Monday 18 May 2026.
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