Salary: £35,000 - 38,000 per year Requirements: Background in IT, Information Systems, Applied Networking, or System Administration Experience with Windows 10/11, VMware, and Microsoft Exchange Hands-on hardware experience – able to troubleshoot desktops, laptops, printers, and other endpoint devices Experience working in SME environments and supporting a variety of IT systems Strong problem-solving skills, attention to detail, and the ability to work independently as well as part of a team A car for occasional travel between sites Responsibilities: Provide 1st and 2nd line IT support via the IT Service Desk for end users across physical and virtualised (VMware) environments Install, configure, and maintain Windows Server 2012 R2 to 2025 and Windows 11 desktops Manage user accounts, permissions, and access via Active Directory and Microsoft Exchange Configure and maintain hardware and software, including desktops, laptops, printers, and mobile devices Support enterprise messaging and unified communications systems (Microsoft Exchange & Mitel) Travel occasionally between sites and provide remote support as required Provide cover for the Business Systems Manager, including out-of-hours support when needed Maintain documentation, adhere to ISO standards, and ensure compliance with health and safety and company policies Technologies: Active Directory Hardware Support Mobile VMware Windows More: We are a well-established organisation offering a fantastic opportunity for an IT professional to join our collaborative and supportive team. In this role, you will take ownership of a varied and hands-on IT environment, providing 1st and 2nd line support across a range of systems and devices. We offer a competitive salary of £35-38k along with benefits. Our IT team is supportive and growing, providing exposure to a wide range of IT systems, hardware, and enterprise applications. This position is based in Essex. last updated 14 week of 2026