Business Applications Support Analyst - CRM Systems / Microsoft Dynamics
Location: Sheffield (2 Days Onsite Sporadic Field)
Salary: £50, Bonus
We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.
The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.
Key responsibilities:
1. Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAs
2. Work closely with third-party vendors to manage and escalate technical issues
3. Deliver configuration changes, minor enhancements and system improvements
4. Support user adoption through workshops, documentation and training collaboration
5. Monitor performance of the CRM system and identify opportunities for improvement
6. Participate in UAT and provide support for new feature rollouts
7. Travel occasionally to regional offices to support end-users on site
Experience and skills required:
8. Previous experience supporting CRM platforms (Dynamics or similar)
9. An understanding of how CRM systems support customer-facing and sales functions
10. Confident working with both technical and non-technical stakeholders
11. Comfortable taking ownership of support activity and liaising with third parties
12. Strong communication and organisational skills
13. Willingness to travel nationally as needed (Car & License Required)
Desirable:
14. Familiarity with Microsoft Dynamics CE
15. Exposure to Power Platform tools (Power BI, Power Automate, Power Apps)
16. Experience in the housebuilding, property or construction sectors
What's on offer:
17. £50, base salary
18. Annual bonus linked to individual and company performance
19. Supportive and collaborative working environment
20. Autonomy in shaping and supporting a national platform rollout
Apply Now
This is a standout opportunity for someone with solid CRM experience who's ready to own a business-critical application. Apply today for immediate consideration.
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