Role: SC Cleared IT Support / Desktop Engineer
Location: Carterton (onsite)
Contract: ASAP - potential for long term extension
The Role
You'll be supporting a secure IT environment, responsible for maintaining day-to-day IT services across a central hub and surrounding sites.
Key responsibilities include:
Managing and updating support tickets in line with SLAs
Handling hardware triage and break/fix for in-warranty devices
Managing IT stock and asset tracking (scan in/out, lifecycle)
Supporting device deployments and locker replenishment
Coordinating with vendors for parts and returns
Ensuring processes are followed within a secure, regulated environment
What You'll Need
Active SC Clearance
Experience in desktop support / IT support / EUC
Hands-on hardware troubleshooting experience
Familiarity with ticketing tools (e.g. ServiceNow)
Strong attention to detail and ability to follow process
Why Join?
Long-term contract within a secure government environment
Great entry/continuation within defence IT (MOD exposure)
Stable, structured role with clear expectations
Opportunity to build experience in secure infrastructure environments