We currently have an exciting opportunity for a Hotel Operations / DeputyManager to join our team at Bartley Lodge Hotel in Cadnam. Joining us on a full time, permanent basis you will receive a competitive salary of up to £40,000 per annum, depending on experience. At New Forest Hotels our purpose is to enrich the lives of those within our community by providing the best New Forest Hospitality. Our vision is realised through creating a warm, sincere environment where everyone can connect, be creative and thrive. Our venues are beautifully individual, each with a unique story that makes us more than ordinary and enables us to provide truly magical experiences for our guests that are enhanced and matched to our surroundings. As a collection of hotels, we provide our teams with the opportunity to work across our venues giving everyone the chance to develop themselves both professionally and personally. All we ask is that our people have the right mind-set which is highlighted in our core values: Be BRAVE, take ownership Collaborate together as a TEAM Develop, NURTURE and care Be OPEN and communicate honestly Benefits of joining us as our Operations Manager : - 28 days holiday per year, plus a duvet day on your birthday (contracted roles only) - Stylish uniform provided - Fantastic career development and training opportunities - Free staff parking - Meals on duty Responsibilities of our Operations Manager: - Developing the hotels business in the same direction as the group to achieve its ‘Mission Statement’ - Developing the team to achieve high standards of customer service through ongoing communication, training, delegation and Performance and Development Reviews - Maintaining the Health and Safety of guests, staff, and visitors through constant administration of fire procedures and equipment, swimming pool and Health and Safety Risk Assessments - Controlling cost of sales and overhead expenses to enable budgeted profits to be achieved, monitoring food, liquor and staffing costs on a weekly basis - Working with our Maintenance team to ensure a high standard of repair and maintenance of the building and equipment What we’re looking for in our Hotel Operations / Deputy Manager: - The ability to work 45 hours per week including evenings, weekends, bank holidays and busy holiday periods - Experience in a customer-facing role along with at least 2 years Duty Management experience in a hotel or similar business - Excellent customer service skills and an understanding of the importance of customer service, food and drink service, allergen and hygiene best practice - Someone who leads by example with a hands-on approach - The ability to effectively manage a team through effective performance management Are you the one? Do you have the skills and experience and want to join a community who take conscious actions, with natural spirit and are story tellers, creating enriching experiences for our guests? Then click apply today! We’d love to hear from you. Our venues are remote in location – we ask that before you apply you make yourself familiar with the location and have an understanding of how you might travel to us, please note public transport links are limited and our shift patterns vary. Due to the high volume of applicants that we receive, we are not able to get back to every candidate. Therefore, if you have not heard from us within 2 weeks of submitting your application, please assume you have been unsuccessful on this occasion.