We are looking for an experience Credit Controller to join our Credit team in Kettering. The main duties of the Account Manage are listed below but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet. They will also be expected to perform any other duties to ensure the efficient running of their department or area.
DUTIES AND RESPONSIBILITIES
Manage the receivable/Control losses (approximately 70% of work time)
* Work directly with franchisees and SOT and SOD Field Management to control delinquency and net losses to corporate objectives to include debtor-direct calling
* Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
* Report and track net losses/delinquency to SOT sales management/SOF management
* Develop strong business relationships with SOT and SOD sales management and the regional franchise sales force so as to meet delinquency control and loss objectives
* Answer field and customer questions concerning the credit program and account status
* Educate franchisees on Snap-on’s Franchise Collect Program
* Work all Skip accounts to resolution
* Recommend legal action to SOF management and carry out all necessary court follow up action
* Submission of accounts to SOF management for write-off as necessary, adhering to corporate policy
* Ensure collection and repossession procedures adhere to corporate policy
* Determine and negotiate partial and extended payments
Develop the Credit Business (approximately 20% of work time)
* Develop strong business relationships with Regional sales management and the Regional franchise sales force so as to achieve EC sales goals
* Promote Credit Sales programs to the field at every opportunity
* Attend monthly Field Group and Field Manager meetings
* Educate field sales personnel on program features and benefits
* Review, tracking and compliance of the franchise Platinum program
* Ride with franchisees and Field Managers as needed
* Maintain regular contact with all SOT Regional sales management and the Regional franchise sales force
* Handle franchise credit approval ‘appeals’ as needed
* Answer field and customer questions concerning the credit program and account status
Planning (approximately 10% of work time)
* Analysis of the business portfolio
* Formulating monthly action plans
* Provide SOF management with weekly forecasts
* Developing presentations for SOT Field group and Field Manager meetings
* Market analysis to target deficiencies in both the sales and control arenas
* Continually look for RCI opportunities and identify areas for personal development
* The role may require the incumbent to perform any other duties to ensure the efficient running of their department
#J-18808-Ljbffr