Customer Accounts Representative
Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Salary: £26,277.50 per annum
Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement.
What You’ll Do
· Manage the billing cycle, resolving exceptions and meeting deadlines.
· Maintain accurate customer and meter data for billing and Pay-As-You-Go services.
· Handle customer and client queries via phone, email, chat, and social media.
· Support customers by promoting digital self-service tools.
· Log and escalate complaints in line with policy.
· Work collaboratively across teams to resolve issues.
· Participate in social media monitoring and responses.
· Support onboarding by guiding new team members.
What You Bring
· Strong Microsoft Office skills and confidence using social media.
· Excellent written and verbal communication.
· Ability to prioritise in a fast-paced environment.
· Calm, empathetic, customer-focused approach.
· Accurate data entry and record-keeping.
· Team-focused mindset.
Qualifications & Experience
· GCSEs or NVQ Level 2/3 in Administration (or equivalent).
· Experience in customer service or billing administration is beneficial
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