We are seeking a reliable, experienced Assistant Manager to support the day-to-day operations of our fast-paced and high-volume laundrette. This is a hands-on role that requires strong leadership, customer service, and problem-solving skills. The ideal candidate will have previous experience in a laundrette or similar service-based environment and be confident managing staff, dealing with customers, and ensuring smooth operations.
Key Responsibilities:
* Assist in overseeing daily operations and staff management
* Ensure high standards of cleanliness and machine maintenance
* Deliver excellent customer service, handling queries and complaints professionally
* Monitor and manage stock levels (detergents, tokens, etc.)
* Train and supervise junior staff
* Support the Manager with rotas, staff cover, and performance monitoring
* Handle cash, card transactions, and basic financial reporting
* Ensure all health & safety procedures are followed
* Step in and lead during manager's absence
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Work Location: In person