A prestigious client, with a luxury residence in Central London, is seeking an experienced and proven House Manager to oversee the day-to-day management of their properties, and lead and develop the household team.
The ideal candidate will have a strong background in both multi-property management and services, with demonstrated leadership capabilities and a proven track record of running luxury households to an exceptional standard.
This role will require the successful candidate to contribute to extensive renovations currently underway, ensuring seamless coordination between contractors, designers, and operations team while maintaining stability and continuity within the household.
Key Responsibilities:
1. Provide strong leadership, guidance, and oversight to household staff, fostering a professional, service-driven working environment.
2. Manage and coordinate the ongoing renovation project, liaising with contractors and designers to ensure timely progress and quality outcomes.
3. Recruit, train, and supervise household staff to ensure smooth daily operations and consistent service standards.
4. Develop and maintain Standard Operating Procedures for all aspects of household management to ensure consistent and high-quality service.
5. Support the service team when required, providing impeccable personal service to the client and guests.
6. Oversee relationships with external vendors, suppliers, and service providers for maintenance, repairs, and other services.
7. Maintain household inventories, monitor stock levels, and manage the household budgets, ensuring cost-effective use of resources.
8. Ensure the property is always in a state of readiness.
Requirements:
9. Minimum of 5 years’ experience in a comparable House Manager role within a high-end residential or luxury environment.
10. Proven ability to lead, mentor, and manage staff effectively, with a hands-on and solutions-focused leadership style.
11. Priority- Experience of managing 40+ staff members
12. Previous experience managing multiple properties, renovations or refurbishment projects is highly desirable.
13. Strong ability to implement and maintain SOPs.
14. Excellent organisational skills with exceptional attention to detail.
15. Discretion and the ability to maintain the highest level of confidentiality.