Responsibilities
Making sure our stores are fully stocked is key to a fantastic customer experience, which is why this role is so vital to our success. The Trading Manager provides the best availability and standards possible for customers across all departments, ensuring that they remain legal and safe.
* Lead the team to the very best standard and strive to ensure the best shopping experience for every customer who walks into our store.
* Plan and organise current promotions or in-store events.
* Listen and respond to our customers feedback and react accordingly.
* Ensure market leading availability across the store.
* Work with the other Managers in store to lead a supportive and performance‑driven department.
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations.
* Deliver training to ensure team have the capability and confidence to deliver their role.
* Motivate and lead colleagues to work with confidence across various departments.
* Identify and develop talent within the department.
* Build effective relationships with other operating departments.
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s).
* Take a leadership role within the store.
* Ensure resource is planned thoroughly.
Qualifications
* Experience of managing a team in a fast‑paced environment.
* Great communicator who can share knowledge, experience and best practices.
* Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible.
* Adaptable to change, and able to challenge effectively.
* Active listener who can respond effectively to customers and colleagues.
* Experience in the retail industry or hospitality, service industry or travel & tourism.
Benefits
Competitive salary and superb benefits package. A generous bonus, attractive pension scheme, private health care and a colleague discount. Family friendly policies including 26 weeks maternity and adoption leave, neonatal and fertility leave.
We are an equal opportunities employer and welcome applications from all sections of the community.
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