Are you a natural problem-solver with a passion for people? Do you thrive on turning tricky situations into great customer experiences? At Car Finance 247, we're on the lookout for a confident, empathetic, and detail-driven Complaints Handler to join our growing team. You'll be the calm, clear voice our customers need - someone who listens, understands, and takes action to make things right. With full training, smart tools, and a supportive team behind you, you'll resolve complaints efficiently and fairly, all while helping us deliver the exceptional service we're known for. Hours: Full Time Monday to Friday, 9:00am - 5:30pm Why Car Finance 247? We're more than the UK's 1 digital car finance platform. We're a Manchester-based tech business on a mission to make car finance simple, fast, and customer-first. Backed by smart tech, sharp minds, and a relentless focus on service, we're reshaping the industry - and we want you to be part of it. Competitive basic salary up to £30,000 (DOE) Enhanced annual leave your birthday off! Mental & physical health support Enhanced family leave (maternity, paternity, adoption) Workplace Nursery & Electric Vehicle Schemes Boosted pension contributions Bee Fit 247 wellbeing & fitness programmes a nd loads more! About You What You'll Be Doing: As a Complaints Handler at Team 247, you'll help customers navigate their concerns with empathy, clarity, and confidence. Whether it's a quick query or a complex case, you'll focus on delivering fair, timely, and customer-first outcomes. Your day-to-day will include: Handling Complaints: Managing both regulated and non-regulated cases from start to finish Keeping it Clear: Compiling accurate, detailed case notes Investigating Thoroughly: Writing evidence-based reports that support fair decisions Resolving with confidence Drafting final response letters that are clear, complaint and customer -focused About Us You'll Fit Right in at Team 247 If You Have experience in complaints handling or case management Feel confident having tricky conversations - by phone or email Thrive in a fast-paced, high-energy environment Are a people person - building trust comes naturally to you Love being part of a high-performing, supportive team Work smart, juggle priorities, and stay one step ahead See challenges as opportunities - and never settle for "just okay" Are always looking for ways to improve how things work Inclusion Matters At Car Finance 247, we value what makes people different. We're proud to be an equal opportunities employer and are committed to creating an inclusive, supportive environment for all team members. ADZN1_UKTJ