An established online marketplace in St Asaph is seeking an experienced Customer Support Manager/Head of Support to lead its customer support function. The successful candidate will deliver an excellent experience for consumers and service providers while ensuring compliance with UK consumer protection laws. Responsibilities include team leadership, operational excellence, and continuous improvement in customer satisfaction. Strong people management and communication skills are essential, with experience in online marketplaces or e-commerce preferred. #J-18808-Ljbffr