Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.
Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
You will play a role in creating and executing "top box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.
Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
Here at LUSH Cheltenham we are known for being a welcoming environment within the community, with a strong, established team and a diverse and dedicated customer base. We pride ourselves on delivering outstanding customer service and a memorable shopping experience. As well as customer experience, we are a profit driven store; in December, we ranked 8th for our retail margin out of 106 stores, and have earned nearly £1 million as turnover as a store.
We are looking for people who can make magic on the shop floor and have some fun! By joining our management team, you should feel passionately about customer experience, and building rapport with our regular shoppers, as well as with your fellow team members.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
* Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
* Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
* Leading a management team to help you achieve the store's top-box goals.
* Delegating to your management team in order to achieve the needs of the customer and the store.
* Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
* Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
* Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
* Develop relationships within your local community to enhance your customer's experience when they come into your store.
* Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
* Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day.
* With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
Key Information
* Contract available: This is a full time contract. For the successful candidate a contract will be 40 hours per week.
* Availability: Available to work a minimum of 5 days over a seven day week, including peak trading hours/days (weekends), and with a full 7 days availability (rotas are published 4 weeks in advance).
* Interviews: w/c 30th March 2026
* Start date: ASAP April 2026
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Store Manager is at the helm of this and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Benefits
Employee perks:
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit-based bonus
* Pension scheme
* Day off for weekday birthdays
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Enhanced paternity leave*
* We recognise that flexibility matters. Arrangements vary by role and department, but we actively welcome conversations about what working flexibly could mean and look like for you.
* We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
* Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
* Tailored gender affirming care*
Qualifying period/hours required*
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here .
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.