Junior Account Manager Location: Dummer, Basingstoke Salary: £28,000 - £30,000 + uncapped OTE £45,000
Key Responsibilities
To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them
To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs
T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month
T o address customers needs and concerns as quickly and effectively as possible
To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with a n aim to hit sales target by the end of each month
Project management of solution delivery and any e scalations within the assigned customer base
To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
Hit monthly sales target for new MRGP and renewals focus
Account Management of c. 40 0 customers
R emote review meetings, opportunity seeking and end-to-end sales process
Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution
Full product portfolio knowledge to enable full solution selling ability
Skills Required
Positive can-do attitude
Strong customer service skills
Strong communication skills
Comprehensive industry knowledge
Great attention to detail
IT Literate
Decision making skills
Proven problem-solving attitude
Honesty and integrity
Ability to prioritise workload
Benefits
21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
Extra day off for your birthday
Buy holiday scheme
Employee Assistance Programme
Free onsite parking
Enhanced company sick pay
Discounted retail vouchers
Reduced gym membership
Annual salary review
SCG mobile benefit
Employee referral bonus
Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
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