Job Description
Job Description
We are seeking a highly organized and commercially aware Strategic Accounts Customer Service Coordinator to manage and support key retail partners including Motorsports accounts & UK customers. Reporting to the Customer Service Manager, this position ensures the smooth operation of daily service activities and contributes to delivering exceptional customer experience.
Responsibilities
1. Act as the primary customer service contact for strategic accounts (F1 & UK ).
2. Build strong relationships with account contacts to understand their operational needs and service expectations.
3. Attend regular account review meetings and provide performance updates.
4. Monitor and manage order flow from placement to delivery. Entering orders into SAP where required.
5. Liaise with internal teams (logistics, warehouse, sales) to resolve issues and ensure timely fulfilment.
6. Proactively identify and mitigate risks to order delivery or customer satisfaction.
7. Produce orderbooks focusing on customer requirements and business targets
8. Handle escalations swiftly and professionally, ensuring root causes are identified and addressed.
9. Track and report on recurring issues, working cross-functionally to implement long-term solutions.
10. Manage and input customer data including, pricing, part n...