Based in our Bristol office, this role sits within Transformation and Operations where you will be working with stakeholders across the firm, including Directors and Partners to embed a culture of high-quality user-centred transformation.
Working under the guidance of the Lead Portfolio Manager, the Senior Project Manager will manage a team of Project Managers and Project Co‑ordinators to ensure robust, high-quality delivery for technological, strategic and operational programmes and projects. The role will be dual focussed, personally leading on the most complex initiatives, whilst also providing strategic direction and managing the team, ensuring alignment to the required governance and standards through consistent approaches.
Your Role
* Quickly build the necessary trust, credibility and relationships with internal and external stakeholders.
* Set clear performance expectations for a team of Project Managers and Project Co‑ordinators, creating a high-performing, collaborative culture.
* Act as a point of escalation for the team for complex risks, issues and dependencies across the team’s projects, identifying solutions before sharing with the Lead Portfolio Manager and Senior PMO Manager.
* Collaborate with the Change Project Managers to ensure cohesion across the teams demonstrated by consistent high-quality delivery, business readiness and alignment to the required governance, processes and standards.
* Work in partnership with both the wider Transformation and Operations teams, and further stakeholders across the firm, to ensure full consideration to all parties and activities when creating, then maintaining project plans.
* Collaborate with project teams and business areas to mitigate resistance to change, providing support where required and adapting approach to ensure the most effective delivery.
* Adhere to the governance and frameworks, maintaining effective communication with stakeholders and managing risks with appropriate mitigation solutions whenever encountered.
* Promote lessons learned and continuous improvement across the delivery lifecycle, sharing insights with the wider team.
* Ensure all materials, approaches and deliveries are aligned to the firm’s values, tone of voice and professional standards.
* Overseeing delivery for the full project lifecycle, which, as required, will include being onsite at our UK offices during critical phases.
* Implement tools and techniques to encourage, reinforce and measure desired behaviours.
* Be a model for high quality project management across the firm, develop, lead and implement initiatives and plans in line with the firm’s Operational Change Playbook.
Skills and Experience
* Deep experience in successfully leading end to end project management activity in a senior management role both personally and via your team; including scoping, stakeholder management, delivery, risk and issue mitigation, and post Go Live closure.
* Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to a variety of audiences.
* Experience in project managing multiple complex, cross organisational projects at one time.
* Experience of successfully engaging and managing stakeholders at all levels across an organisation, including those who are not early adopters.
* Demonstrable understanding of adapting style and approach to align to the required change.
* Excellent communication, interpersonal, facilitation and presentation skills.
* Ability to think creatively and strategically and see the big picture.
* Excellent workload management and prioritisation skills.
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