Receptionist/Clerical Officer - Bristol Eye Hospital
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Overview
The post holder will be responsible for delivering a comprehensive, efficient and reliable administrative service whilst working on the Outpatient Reception desks. You will be the single point of access for a telephone line, handling patient enquiries and bookings for clinics being offered within Bristol Eye Hospital; this will also include maintenance of up-to-date patient records, updating appointment outcomes following clinic and liaising directly with clinical staff. Full training will be provided within the team.
Vacancy may close early depending on number of applications.
Main duties
* To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
* Liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary. Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
* Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required. Keep waiting areas tidy and patient information materials up to date. Attend appropriate meetings as required by the role's line manager
* Check and update patient details on arrival and book them into clinic, retrieving data from a number of internal and external PAS. Book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services (e.g., transport and interpreting services). Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
Person Specification
Essential
* Qualifications and training: Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* IT literate to include basic Microsoft Office
* Aptitudes: Supporting Everyone; Respecting everyone; Innovative; Collaborative
* Knowledge and experience: Previous receptionist experience in a healthcare or public setting; Clerical/administration experience including filing and/or reception
* Skills and Abilities: Excellent/professional telephone/reception manner; Flexible approach to duties; Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy; Proven good organisational skills; Good IT skills including Microsoft packages; Confidence to handle difficult conversations with patients, relatives and carers; Attention to detail; Ability to work effectively in a busy team, adjust to change and motivate others; Ability to work independently and as part of a team
Desirable
* Previous NHS Experience
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall. As an equal opportunities employer we aim to recruit a diverse workforce representing the local population.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and Disability and Barring Service checks where applicable.
Details
* Date posted: 21 October 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £24,465 a year pro rata
* Contract: Permanent
* Working pattern: Full-time, Part-time
* Reference number: 387-S7625-MF-A
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