Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600 Offices, 20,000 People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here. About The Role Knight Frank is seeking to recruit a Business Support Coordinator to be based in our Cobham office, supporting our Elmbridge network (Esher, Cobham, and Weybridge). This is a part-time position (3 days per week) offered on a 12-month fixed-term contract. Responsibilities include: Customer experience: Provide an exceptional internal and external customer experience in every interaction Assist in answering incoming and outbound calls and welcoming clients, taking accurate information Managing and coordinate external enquiries and office inboxes to arrange property visits Maintain a tidy office and reception area Assist Department Head with implementation of Customer Experience initiatives Drive net promotor scores through customer journey improvement initiatives Refer clients to a wide range of KF services including Commercial and the Global network Sales administration: Work with Operations teams to provide a high level of support within agreed timeframes to Department Head, office team and multiple departments Create and manage new contacts, property records and instructions on our inhouse CRM system for all team members Order land registry title checks and plans Create template letters and forms Best Practice and client due diligence on buyers and sellers Manage our due diligence process and work with our inhouse best practice and client due diligence team Deliver, update to adhere to all internal and external compliance & best practise measures and procedures Implement and lead high standards of compliance across data quality, systems, financials processes and audits and working with relevant stakeholders to support best practice Liaise with clients to obtain necessary documents Ensure office compliance and drive audit pass rates improvements Internal digital file organisation and maintenance is upheld Finance: Accurate generation of sales invoices and credit notes Coding of contractor and office facility invoices Assist team with submission of expenses if required Adhoc support to submit Saturday staff or Viewing assistants timesheets and expenses HSE, Facilities and Information Security: Display knowledge of ISO regulations and implement in office Ensure clear desk & clear screen policies are followed Follow storage & archive protocols Ensure confidential files are treated correctly Liaise & raise security incidents or weaknesses with the Data Protection Officer Adhere to GDPR, data and IT security regulations Log any accidents and report via third party platform Operations: Be a trouble shooter with system processes and procedures Feedback to relevant stakeholders on performance of systems and processes Collaborate with wider business support community to support offices as and when required Implementation of new digital projects Contribute to the roll out of new initiatives Demonstrate high competence in all KF systems (Working Life, Hub, Global Life, Power BI, Audit centre, etc.) Manage team diaries accordingly Local Marketing: Create marketing collateral including property brochures, window cards, advertising mailers and pitching materials Organise EPCs, photos and floorplans with external suppliers Manage and update relevant social media channels Liaising and collaborate with regional marketing Senior operations coordinator Update property listings on internal and external property portals Adhere to marketing guidelines and regulations Supply imagery and property information for regional publications, central marketing campaigns and PR Master the use of internal systems to produce, search and download imagery Oversee look and feel of office in line with central guidelines Comply with marketing deadlines Professional experience and personal skills profile: Particular Aptitudes/Skills Required 2 years (not essential) experience in a similar operations, administration or secretarial role preferred Proficient with Microsoft office packages Flexibility, adaptability and a co-operative attitude Calm under pressure Excellent standard of English grammar and spelling Diligent and efficient Strong attention to detail Self-motivated Team player Contract Type: Maternity Cover (12-month Fixed Term Contract) Working Pattern: Part-time (Monday – Wednesday) Hours: 9:00am – 5:30pm Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.