Hybrid Working - Home Based / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Ref 20477 Location Hybrid Working - Home Based / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working pattern: Monday to Friday, 09:00 - 17:15
Salary: Competitive
Closing date: 07/01/2025
New Schemes Manager position at Trinity Estates
Location: Home Based with travel across Reading/South Oxfordshire
Working Hours: 09:00 – 17:15 Monday - Friday
Salary: Competitive
About Trinity Estates:
Trinity are one of the largest residential property management companies in England and Wales, working with leading house builders across the country to provide residential management services nationally. Our property professionals are home based and are located locally to the sites they manage, fully supported by a comprehensive team in our Hertfordshire head office which comprises Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.
Benefits:
* 24 days annual leave for work-life balance.
* Discounts on shopping and services through Perkbox.
* Employee Assistance Programme for confidential support.
* Hybrid and flexible work opportunities.
* Financial support for personal development.
* Opportunities for career growth.
* Recognition incentives.
* Cycle to Work scheme for a healthy lifestyle.
* Employee Referral Scheme for potential bonuses.
Job Description:
The role is responsible for the handing over of new developments from the New Business function into Trinity’s management, ensuring a seamless transition. The successful candidate will work closely with the New Business department and Property department, playing a pivotal role in engaging and retaining our clients.
Key Responsibilities:
* Undertake the handover of developments from New Business Managers to Property Managers, ensuring exemplary client experience.
* Produce the Handover confirmation email to Setup along with all relevant documentation.
* Manage own pipeline of forthcoming business through the Proposal/Submitted Spreadsheet.
* Maintain and develop all new and existing client business relationships.
* Arrange appointments with developers on site to review newly built communal areas.
* Communicate with specific contacts within each developer to ensure all information/documentation has been provided for a successful handover.
* Complete a handover report and send it to the developer to address snags/defects.
* Deal with enquiries/queries and take a pro-active approach to foresee and resolve any challenges with assistance from the Team Leader.
* Update and manage CRM and appropriate reports, keeping relevant departments informed regarding committed checklists and service charge amendment forms.
* Complete all Handover Confirmation documentation in readiness to send to the Setup team.
* Deal with handover from RMCs, collating information from previous agents and passing to relevant departments.
* Provide information to RMCs on our services prior to them requesting a proposal.
* Contribute to the achievement of departmental targets.
Qualifications and Skills:
* Extensive knowledge of and experience in Property Management (minimum 4 years).
* Strong customer service focus and a genuine desire to deliver an excellent experience.
* Advanced IT skills (word-processing and spreadsheets).
* Ability to communicate effectively with colleagues, the public, stakeholders, and industry professionals.
* Presentable, professional, and approachable manner.
* Ability to plan and prioritize own workload.
* Demonstrate ability to make decisions independently and collaboratively, after evaluating different options.
* Ability to forward plan to achieve and exceed project deliverables.
* Full UK Driving License and access to a car.
* Willingness to travel (with overnight stays if necessary).
* Ideally ATPI qualified or higher.
Application Process:
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number #LI-EJ1.
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