Overview
General Information Salary £25,582 • Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working • Vacancy Approach External • Location Swindon • Region South West • Closing Date 19-Feb-2026 • Post Type Permanent • Civil Service Grade AO • Number of jobs available 2 • Reserve List 12 Months • Job ID 14264
Descriptions & requirements Job description
Proud to serve. Proud to keep justice going. Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About Us Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will work as part of our Cash Operations Team, processing all payments received in respect of fines and fees within a set timescale. Youll ensure that those payments are accurately and securely receipted, reconciled and banked in accordance with appropriate policies and procedures.
You will have the confidence to engage with managers, Courts and other internal and external stakeholders to collect information, check facts and ensure all reconciliations are supplied as required.
Your Skills And Experience
* Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
* Experience of working in an administrative role in a customer focussed environment
* Proficient with IT and Microsoft Software packages
* Excellent communication and organisational skills
* Exceptional attention to detail
Additional information
For a full job description, please read supporting document included below before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, when they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
The Swindon office offers a service between 09:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.
Occasional Travel To Other Courts
While the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Other information
Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.
Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business needs allow. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
Benefits The MoJ offers a range of benefits, including:
* Annual Leave: 25 days on appointment, increasing to 30 days after five years service (pro-rata for part-time).
* Pension: Civil Service pension options.
* Training: extensive development opportunities.
* Networks: employee networks for minority groups.
* Support: family-friendly policies, flexible benefits, childcare information and more.
Working for the Civil Service The Civil Service Code et al. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service recruitment principles. If you feel the process was not fair, you can raise a formal complaint in the following order:
* Transformative Business Services: 0345 241 5359 or email
* Ministry of Justice Resourcing team
* Civil Service Commission
As a Disability Confident employer, MoJ is committed to providing adjustments throughout the recruitment process and workplace. You can request reasonable adjustments in the application form. For more information on applying for a role as a candidate with a disability, please view the guidance.
Diversity & Inclusion The Civil Service is committed to attracting, retaining and developing talent. See the Civil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans The initiative includes a guaranteed interview scheme for eligible veterans. Details at: gov.uk link.
Redeployment Interview Scheme Civil Service departments explore redeployment opportunities before redundancy. MoJ offers interviews to eligible candidates who meet minimum criteria.
Civil Service Nationality Rules This job is broadly open to multiple groups as outlined. Further information: gov.uk links.
Contact Information MoJ: 0345 241 5359 or email. Please quote job reference 14264. HMPPS: 0345 241 5358 or email. Please quote the job reference.
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