Overview
IT Support Technician - needed for our Solihull Site.
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then join our Whale Family!
Location and Salary
Solihull, Birmingham
Up to £32,000 per annum dependent on experience
Responsibilities
* Delivering 1st through to 3rd line level of support to users across Whale assisting via telephone, electronically or in person
* Escalate calls to and liaise with third party support providers/suppliers to resolve issues
* Installation and configuration of IT equipment
* Managing and supporting hardware and software systems both onsite and remote
* Troubleshooting technical issues efficiently and effectively
* Supporting wired and wireless networks
* Ensuring software licensing is up to date & maintain the IT asset register
* Working with other IT team members to ensure systems are secure from cyber threats
This role will be 39.5 hours per week and the hours of work are Monday to Thursday, 7.30am - 4pm and Friday, 7.30am – 3.30pm.
Requirements / Qualifications
* Experience within an IT team and troubleshooting hardware and software
* Solid understanding of networking concepts
* Experience delivering technical support from non-technical end users through to knowledgeable IT end users
Benefits
* One off £500 per annum holiday bonus when you take 5 days off in one block
* Bonus scheme based on the performance of the company
* Private medical insurance (BUPA)
* Competitive Company Pension Scheme
* Secure employment with a longstanding supportive business with opportunity for advancement
* Annual pay reviews
* 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
* £500 Referral Scheme
* Death in service for employees
* Employee assistance programme – wellbeing and financial advice and support
* Employee discount scheme including restaurants, holidays, retail vouchers and more
* Cycle to work scheme
* Full training, equipment and PPE provided
* Long service awards
* Free parking
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