Exciting Opportunity: Head of Processing/Call Centre
Location: London
Salary: £55,000 + Excellent Bonus Structure
Career Progression: Exceptional opportunities for growth
Training & Development: Supported by a friendly, dynamic team
We are pleased to announce an exciting opportunity at our London office for a Head of Processing/Call Centre. In this role, you will lead a high-performing, busy team, ensuring excellence in service delivery while driving team success and customer satisfaction.
We are seeking a passionate, proactive, and highly motivated Manager who is dedicated to upholding the highest standards of professionalism. This is a fantastic opportunity for someone with a strong background in management, excellent team leadership skills, and a keen eye for detail.
Key Responsibilities:
* Lead and inspire the department, driving performance and enhancing the customer experience.
* Oversee operational teams and processes to ensure compliance with company standards and expectations.
* Build and maintain strong, positive relationships with both internal teams and stakeholders.
* Foster talent development through coaching, training, and quality control processes.
* Implement and drive continuous process improvements to support growth and operational efficiency.
* Manage KPIs to ensure targets are met and exceeded.
* Act as a hands-on leader, working directly with the team to resolve any queries or issues.
Skills & Experience:
* Proficient IT skills, including experience with Microsoft Office and other software packages, along with strong reporting capabilities.
* Previous management experience, ideally in a high-volume environment.
* Proven success in driving team performance and delivering against KPIs.
* Strong leadership, communication, and interpersonal skills.
* A passion for process improvement.
About Us: Euro Car Parks is a leading UK provider of innovative and technology-driven car parking solutions. We serve a wide range of prestigious blue-chip clients across the UK, offering industry-leading car parking experience.
If you are looking for an exciting role, we would love to hear from you. Please apply online, submitting your CV and a covering letter outlining your motivation for applying and your salary expectations.
Euro Car Parks is an equal opportunities employer.
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